Non-Refundable Situations:

If a customer fails to provide project requirements within 5 days of order confirmation, the amount paid becomes non-refundable.

Refund Eligibility:
  • If a refund request is made within 24 hours of order confirmation, the customer is eligible for a 70% refund.
  • If a refund request is made within 42 hours of order confirmation, the customer is eligible for a 40% refund.
  • No refund requests will be entertained after 72hours of order confirmation, the customer is eligible for a 0% refund

The refund policy will be void under the following circumstances:

  • Selection of a special package.
  • Approval of the primary design concept.
  • Request for revisions.
  • Cancellation is unrelated to company reasons.
  • Lack of contact with the company for over 2 weeks.
  • Violation of company policies.
  • Engagement with another company or designer for the same project.
  • Insufficient information was provided in the creative brief.
  • Demand for a complete design change.
  • Exceeding the specified 'request for refund' period.
  • Business closure or name change.
  • Reasons such as 'change of mind' or 'disagreement with partner'.
  • Dissatisfaction with a particular service in a service bundle (refund applicable only to that service, not the entire bundle).
  • Exceeding the 7-day refund eligibility period from the date of purchase.
  • Exclusion of services such as Social Media Marketing/Management, SEO, Domain Registration, Logo Copyrights & Trademarks, Web Hosting & Paid Plugins (SSL/DDoS) from refund entitlement.
  • Approval of website design and commencement of development.
  • Approval of logo/website designs
Partial Refund Option

A partial refund (not exceeding 25%) may be availed if the client fails to provide the initial brief for the logo/web design within 10 days of placing the order

Design Rights:

Upon refund, the design rights will be obtained by Emeriosoft UAE, and the customer will not be permitted to use or display any version of the design provided by the company.

Design Use Restriction:

Refunding a design will restrict its use as an original design.

1: Refund on Logo Packages
  • Full Refund: A full refund (excluding 10% administration and preparation charge) is applicable if a refund request is made before the delivery of initial design concepts.
  • Partial Refund: If the refund request is made within 5 business days after the initial design, a 66% refund (excluding 10% administration and preparation expense) will be provided.
  • Partial Refund: If the refund request is made within 12 business days after the initial design delivery, a 33% refund (excluding 10% service & processing fee) will be provided
  • No Refund: No refund request will be approved after 15 business days of the initial design delivery. However, customers are encouraged to reach out to address concerns for potential resolution.
2: Refund on Website Packages
  • Full Refund: A full refund (excluding a 10% administration and preparation charge) is applicable if a refund request is made before the delivery of Initial Website Mockup.
  • Partial Refund: If the refund request is made within 5 business days after the Initial Website Mockup, a 66% refund (excluding 10% administration and preparation expense) will be provided
  • No Refund: No request for refund will be approved once the initial design mockup of the website has been revised, or after 10 business days of the Initial Website Mockup. However, customers are encouraged to reach out to address concerns for potential resolution.
  • No Refund: Refunds will not be entertained once the client has approved the design and the website is sent for development, or once websites have been developed and uploaded on test links or actual domains.
3: Refund on Custom Packages
  • Application of Refund Policy: For custom bundles, the refund policy applies individually to each service of the bundle.
  • No Refund: No refund request will be approved after 10 business days of the Initial design. However, customers are encouraged to reach out to address concerns for potential resolution
4: Refund on Marketing Packages
  • Non-Refundable Services: All Social Media Marketing Packages, SEO Packages, and other marketing related projects are non-refundable under any circumstances.
5: Refund on Domain & Hosting
  • Non-Refundable Services: Domain, hosting, SSL, and other related services will not be cancelled or refunded under any circumstances.
  • No Refund: No request for refund will be approved after inaction by the customer after 7 business days, or if the customer is unresponsive at any point for 10 business days.
Money Back Guarantee & Design Guarantee:
  • Conditions Apply: Money Back Guarantee is subject to fair usage and good faith.
  • Exclusion: Refund requests arising from the placement of design orders with multiple agencies for the same job, with the intent of claiming a refund, will be declined.
  • Design Input Requirement: Client input throughout the design process is necessary for satisfactory results
  • Unique Design Guarantee: In case of any similarity with existing designs, a new logo will be provided. However, it is the client’s responsibility to obtain copyright for their artwork
  • All refund requests should be properly documented and communicated through designated channels. A 10% processing fee deduction applies to all refunds, and refunds are issued within 8 to 10 business days from the cancellation request. Acceptance of the refund constitutes the sole and exclusive remedy, and customers acknowledge no right to use any work product or media thereafter. Survival of certain sections of this agreement post-termination is acknowledged, including payment, indemnity, disclaimers, and limitations of liability